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KOOL COLLECTIBLES, COMICS & GAMES: Privacy Policy & Conditions of Use
This website is provided by KOOL Collectibles, Comics & Games a division of Biby Co. Pty Limited Pty Limited (ABN 15 090 503 941). Use of this website is subject to the following terms and conditions and your use of it constitutes acceptance of these terms. If you do not agree with them, please log off immediately.

1. COPYRIGHT
This website is copyright Biby Co. Pty Limited 2003-2016. All Rights Reserved. All logo's and/or line names are the property of their respective owners. No copyright infringement is intended.

The compilation of all content on this site is the exclusive property of Biby Co. Pty Limited and protected by international copyright laws. All software used on this site is the property of Biby Co. Pty Limited or its software suppliers and protected by international copyright laws. Downloading of images and / or pages from this website, for other than private use, is strictly prohibited. The republishing of our website in any form is an infringement of our copyright, be it for private or commercial purposes. Any infringement of our copyright to this website will certainly result in legal action.

Biby Co. Pty Limited and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us.


2. LICENSE AND SITE ACCESS
Biby Co. Pty Limited grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, except with express written consent from Biby Co. Pty Limited. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Biby Co. Pty Limited. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Biby Co. Pty Limited and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing Biby Co. Pty Limited's name or trademarks without the express written consent of Biby Co. Pty Limited. Any unauthorized use terminates the permission or license granted by Biby Co. Pty Limited. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of any Biby Co. Pty Limited website, so long as the link does not portray Biby Co. Pty Limited, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Biby Co. Pty Limited logo or other proprietary graphic or trademark as part of the link without express written permission from Biby Co. Pty Limited.


3. CONFIDENTIALITY
Any and all of your personal information that is gathered by us in processing your order is treated in the strictest and most confidential manner. We do not sell or give out your name, e-mail, address or any other personal information. Rest assured that orders are handled without compromise to your privacy.


4. ELECTRONIC COMMUNICATIONS
When you visit Biby Co. Pty Limited websites or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


5. POLICY FOR TRANSMISSION OF PAYMENT CARD DETAILS
Biby Co. Pty Limited will at all times take care to ensure your privacy in any transaction you make with us. We never see or store your payment card information, and we use a SSL Certificate with 256-bit Encryption to protect all other personal information that you transmit to us.

In order to provide you with the highest possible level of privacy available for online transactions, we do not handle your payment card information directly. All credit card payments are handled by ANZ Bank through their eGate payment gateway. During the checkout process, if you select the credit card payment option, you will be taken to a secure ANZ Bank hosted webpage where you will input your payment information directly to ANZ, who will then capture and process your credit card payment on our behalf.

We likewise do not handle payments made through PayPal directly. During the checkout process, if you select the PayPal payment option, you will be taken to a secure PayPal hosted webpage where you will input your payment information directly to PayPal, who will then capture and process your credit card payment on our behalf. PayPal will also give you the option to make payment using your existing PayPal balance or using funds in your linked bank account.

Even though we have taken the above steps to ensure your privacy in all transactions with us, please be aware that hackers are always developing new ways to attack online retail websites in order to obtain customers' private information. Biby Co. Pty Limited will always take steps to protect your privacy, but we disclaim to the extent permitted by law, any liability arising out of your transmission of payment card details over the internet.


6. YOUR ACCOUNT
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Biby Co. Pty Limited does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use Biby Co. Pty Limited websites only with the involvement of a parent or guardian. Biby Co. Pty Limited and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.


7. REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT
Visitors may post reviews, comments, and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Biby Co. Pty Limited reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content on any Biby Co. Pty Limited website.

If you do post content or submit material, and unless we indicate otherwise, you grant Biby Co. Pty Limited and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Biby Co. Pty Limited and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Biby Co. Pty Limited or its affiliates for all claims resulting from content you supply. Biby Co. Pty Limited has the right but not the obligation to monitor and edit or remove any activity or content. Biby Co. Pty Limited takes no responsibility and assumes no liability for any content posted by you or any third party.


8. PRICING INFORMATION
Biby Co. Pty Limited and its affiliates attempt to be as accurate as possible with all information provided on any Biby Co. Pty Limited website. However, Biby Co. Pty Limited does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. Whilst every effort has been made and will continue to be made, to ensure that prices listed on this website are accurate, our prices on all items are subject to change without notice. Please confirm prices when ordering to avoid any confusion. Biby Co. reserves the right to refuse any order as it sees fit.

All prices are in Australian dollars and include the Australian Federal Government's 10% Goods-and-Services-Tax (GST). Foreign customers are not required to pay Australian GST and therefore pay ten elevenths (10/11) of the listed price on this website. Foreign customers are however, liable for any customs charges or duties payable on the goods when they enter their country of residence.


9. LAY-BYS
We offer all customers a flexible Lay-by payment option for purchases over $50. We let you control your repayment schedule and payment amounts for any Lay-by up to $700. We do not charge any establishment fees.

Please note the following:
(i) All Lay-bys will have a set 12 week maximum term. Failure to pay the full balance off within this time will disqualify customers from future Lay-by options.
(ii) To start a Lay-by, customers must make a minimum initial payment via Bank Transfer into our corporate ANZ Bank account of 15% of the order total. Bank Transfer is the only payment method we accept for all Lay-by payments.
(iii) The remaining balance should be paid for in regular amounts (as determined by you the customer) fortnightly and also be paid via Bank Transfer.
(iv) All Lay-by cancellations will be subject to a 15% restocking fee.
(v) If after 12 weeks any Lay-by is not paid for in-full, it will automatically be cancelled and subject to the 15% restocking fee.
(vi) Lay-bys will be allowed up to a maximum $700 order value to ensure that payments do not need to be more than $50 per week. We may consider increasing this limit based on specific requests from established customers, made by prior arrangement.
(vii) Lay-bys cannot be varied once initiated.
(viii) Limit of 1 Lay-by per customer at any one time.


10. PRE-ORDERS, BACKORDERS AND SPECIAL ORDERS
Customers who choose to use our Pre-order system will be asked to pay a 15% Deposit to secure their Pre-order, and will be invoiced for the remaining cost (85%) of their goods just prior to us receiving them into stock. Using our Pre-order system guarantees that you will not miss out on the item you are after, offering you peace of mind and the lower Pre-order price too! Please note that all Pre-orders, Backorders and special orders are taken in good faith - payments in all such cases are not refundable.

Please also note the following:
(i) The expected release date listed is only a guide and Pre-order items may arrive at any time, subject to manufacturer delays or other reasons outside of our control. Changes to expected release dates will be posted, where possible, on our website.
(ii) Allocation and shipping of all Pre-ordered stock will occur on a first-come, first-served basis, with all orders being processed and shipped in the order they were received. This means the earlier you place your Pre-order(s), the less chance there is of your order being affected should there be an unexpected product shortage or a reduced supplier allocation on a particular product that you have selected.
(iii) To secure a Pre-order customers must pay a 15% Deposit via Bank Transfer into our corporate ANZ Bank account. Bank Transfer is the only payment method we accept for all Pre-order Deposits.
(iv) The remaining balance (85%) must be paid for in full when the Pre-ordered item(s) arrives in stock. This remaining balance may be paid via Bank Transfer, Credit Card or PayPal.
(v) All Pre-order cancellations will be subject to a 15% cancellation fee.
(vi) If after 2 weeks from its arrival in stock, any Pre-order is not paid for in-full, it will automatically be cancelled and subject to the 15% cancellation fee.
(vii) A Pre-order cannot be varied once initiated.
(viii) Pre-order items cannot be ordered together with in-stock items in a single order. Any Pre-order that contains in-stock items is subject to cancellation without further notice.
(ix) Please note that we make no distinction between 'Backorders' and 'Pre-orders' and the two terms can be used interchangeably for the purpose of these Terms.
(x) In the unlikely event that we cannot fill your Pre-order, a full refund will be given for any payments already made by you, including the initial 15% Deposit.


11. RETURNS & REFUNDS POLICY
Faulty goods must be returned to us within 14 days of purchase and must be accompanied by their original invoice along with a Return Authorisation Number (RAN) obtained from our customer service department (help@koolccg.com.au). Please note, however, that refunds or exchanges can only be given on products that are either faulty, or still in resaleable condition and that are wholly contained in their original packaging. If any or all of the returned goods are damaged upon receipt by us (in excess of their original described fault), we will regrettably have to return them to you. We regret that postage costs are never refundable.

Our returns policy is governed by the Australian Trade Practices Act (1974), Competition and Consumer Act (2010) and Competition and Consumer Legislation Amendment Act (2011). You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different from the sample shown or do not do what they are supposed to. Please choose carefully, as we do not normally give refunds if you simply change your mind or make a wrong decision. Please retain your receipt as proof of purchase.


12. RISK OF LOSS
All items purchased from Biby Co. Pty Limited are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.


13. LINKS TO OTHER WEBSITES
Our Site contains links to other web sites operated by third parties. Biby Co. Pty Limited does not endorse, or approve of the operators of these third party websites, or the information, graphics and material on them.


14. DISCLAIMER
The material in this site could include technical inaccuracies or other errors and browsing of the website is at your own risk. Neither Biby Co. Pty Limited nor any other party involved in creating, producing, or delivering the Site shall be liable for any direct, incidental, consequential, indirect, or punitive damages arising out of your access to, or use of, the site. Biby Co. Pty Limited does not warrant that the functional aspects of the website will be error free or that this site or the server that makes it available are free of viruses or other problems. Without limiting the foregoing, everything on the site is provided to you "as is" without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Please note that some legal jurisdictions may allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.


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  Wednesday, 20. June 2018       
All prices are in Australian Dollars and include Goods-and-Services-Tax.
© Biby Co. Pty Limited 1999-2018 All Rights Reserved. ABN 15 090 503 941. All logo's and/or product line names are the property of their respective copyright owners - no copyright infringement is intended.
Contact us: service@KOOLccg.com.au

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